Terms & Conditions

These Terms and Conditions govern the sale of goods by:

Northside Local Ltd

Company number: SC854914

Registered office: Northside, Kingswells, Aberdeen, AB15 8RJ

Email: [email protected] | Phone: coming soon

(“we”, “us”, “our”)

By placing an order with us, you agree to these Terms.

1. Our Products

1.1 We sell fresh, seasonal vegetables and produce grown and sourced by our farm.

1.2 Due to the natural nature of fresh produce:

- Size, shape, colour and weight may vary.

- Weights stated are approximate.

- Varieties may differ from the ones stated in our website.

- Images on our website are for illustration only.

1.3 Availability varies according to season, harvest conditions, and weather.

1.4 We reserve the right to substitute items in your order or veg box with items of equal or greater value and quality where necessary.

2. Pricing and Payment

2.1 All prices are in GBP.

2.2 Payment is taken at the time of order unless the customer is a member whereby subscription payment is taken in advance via direct debit, in 6 monthly payments.

2.3 Six (6) monthly payments via direct debit do not automatically renew and can be cancelled at any time subject to 3 weeks’ notice via email. The 1st monthly payment is due on the 1st of May and the last payment is taken on the 1st of October for a given calendar year.

2.4 We reserve the right to change prices at any time before an order is confirmed. This does not apply to members who have already purchased their “Bounties” and set up 6 direct debit payments.

2.5 Deposit payments to secure membership slot are non-refundable but count towards the direct debit balance of members. We may, at our discretion, offer full refund. This will be decided on a case by case basis and only considered if the membership slot can be given to someone else.

2.6 In the event that we cannot deliver the full pre-paid produce for members, we reserve the right to offer the deficit in future orders subject to availability instead of offering a refund.

3. Delivery Areas and Time Slots

3.1 We deliver only to the areas listed below, other areas will be considered on a case by cased basis. AB15 4xx, AB15 5xx, AB15 6xx, AB15 7xx, AB15 8xx, AB15 9xx, AB16 5xx, AB16 6xx, AB16 7xx, AB21 7xx, AB21 9xx, AB21 0xx, AB25 1xx, AB25 2xx, AB25 3xx, AB10 1xx, AB10 6xx, AB10 7xx, AB11 6xx, AB11 7xx, AB13 0xx, AB14 0xx, AB22 8xx, AB32 6xx, AB32 7xx, AB31 4xx, AB31 5xx.

3.2 Customers are offered a delivery day. We reserve the right to deliver on a different day than the one offered.

3.3 You must ensure access to the delivery address during the offered day.

3.4 You may provide instructions for a safe place for delivery if you are not home.

4. Safe Place Delivery and Responsibility

4.1 If you are not present, we will leave the produce in the safe place specified, or in a reasonable safe location at the property.

4.2 Once the order has been delivered to the address or safe place, responsibility for the goods passes to you.

4.3 We are not liable for spoilage, damage, or theft once delivery has been completed.

5. Failed Delivery

5.1 If we are unable to deliver due to:

- No access to the property

- Incorrect address details

- Unsafe conditions for delivery

the order will be considered delivered and no refund will be due.

5.2 We may, at our discretion, offer redelivery at additional cost.

6. Cancellations and Your Consumer Rights

6.1 Under the Consumer Contracts Regulations 2013, fresh perishable goods are exempt from the 14-day cancellation (cooling-off) period once delivered.

6.2 Orders cannot be cancelled, amended or refunded after the order window closes.

7. Problems with Your Order

7.1 If produce arrives damaged or spoiled, you must contact us within 24 hours of delivery.

7.2 You may be asked to provide photographs.

7.3 We will, at our discretion, offer a refund or replacement.

7.4 We are not responsible for issues arising from improper storage after delivery.

8. Force Majeure

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

- Weather conditions

- Crop failure

- Disease or pest damage

- Vehicle breakdown

- Fuel shortages

- Staff illness

In such cases, we may substitute items, delay delivery, or cancel orders if necessary.

9. Food Safety and Handling

9.1 We operate in accordance with UK food hygiene regulations.

9.2 Customers are advised to wash all produce before consumption.

9.3 Customers should store produce appropriately upon delivery to maintain freshness.

10. Farmer’s Market and In-Person Sales

10.1 Goods purchased in person at markets or events are considered accepted at the point of sale, as customers have the opportunity to inspect items.

10.2 Refunds are only offered for faulty goods.

11. Limitation of Liability

11.1 Our liability for any claim arising from an order shall not exceed the value of the goods purchased.

11.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot be limited by law.

12. Privacy Policy

12.1 This Privacy Policy explains how we collect, use, store, and protect your personal information. We are committed to safeguarding your privacy and ensuring that your data is handled responsibly and transparently.

By using our services, you agree to the practices described in this policy.

12.2 Information we collect: We may collect the following types of information:

Personal Information (Name, Email address, Phone number, Postal address, Any information you provide when contacting us)

Usage data (IP address, Browser type and version, Pages visited and time spent on our site, Device information)

Cookies and Tracking Technologies. We may use cookies or similar technologies to improve user experience and analyse website performance.

12.3 How we use your information. We use your information to: Provide and maintain our services, Respond to enquiries or support requests, Improve our website, products, or services, Send updates or communications (only with your consent), Comply with legal obligations

12.4 Legal basis for processing (UK GDPR). We process personal data under one or more of the following lawful bases: Consent, Contractual necessity, Legitimate interests, Legal obligation

12.5 Sharing your information. We do not sell your personal data. We may share information with: Service providers (e.g., IT, hosting, payment processors), Professional advisers (e.g., accountants, legal advisers), Authorities where required by law.

All third parties must protect your data and use it only for the purpose we specify.

12.6 Data Storage and Security. We take appropriate technical and organisational measures to protect your data from: Unauthorised access, Loss, Misuse, Alteration.

Data is stored securely and retained only for as long as necessary for the purposes described in this policy.

12.7 Your Rights (UK GDPR). You have the right to: Access your personal data, Request correction of inaccurate data, Request deletion of your data, Restrict or object to processing, Withdraw consent at any time, Request data portability

To exercise these rights, contact us using the contact details listed above.

12.8 International Transfers. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as: Standard contractual clauses, Adequacy decisions, Equivalent legal protections.

12.9 Children’s Privacy. Our services are not intended for children under 13 unless explicitly stated. We do not knowingly collect data from children without appropriate consent.

12.10 Links to Other Websites. Our website may contain links to external sites. We are not responsible for their privacy practices or content.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the jurisdiction of the Scottish courts.